AddonSoftware offers a new infrastructure to provide application technical support for all versions of AddonSoftware. Our experienced technical support team looks forward to assisting you with your application questions.
Support Requests
- Contact options
- Phone - 505.750.1411
- E-mail - support@addonsoftware.com
- Information to include in your e-mail or telephone message:
- BASIS serial Number(s)
- Revision level for both BASIS and AddonSoftware
- Contact informatioin including your name, your company, and a telephone or return email address
- Detailed description of the incident
- Response - AddonSoftware will respond inside of one business day
- Hours - Monday through Friday, 8:00AM to 5:00PM (MT) - except for BASIS company holidays
Support Cost
- Customers with Software Asset Management (SAM) plan coverage on their BASIS and AddonSoftware licenses pay no additional cost for support
- If the customer has no SAM coverage on-
- An AddonSoftware license, then application technical support is available for $200 per incident (non-discountable)
- Either the BASIS or the AddonSoftware license, then application, interpreter, and license technical support is available for $100 per incident (non-discountable)
Tracking System
-
Requests are entered into the Technical Support Call Tracking System and assigned an identification number
-
AddonSoftware Technical Support follows all call tracking system entries through to final resolution