Technical Support

AddonSoftware offers a new infrastructure to provide application technical support for all versions of AddonSoftware. Our experienced technical support team looks forward to assisting you with your application questions.

Support Requests

  • Contact options
  • Information to include in your e-mail or telephone message:
  1. BASIS serial Number(s)
  2. Revision level for both BASIS and AddonSoftware
  3. Contact informatioin including your name, your company, and a telephone or return email address
  4. Detailed description of the incident
  • Response - AddonSoftware will respond inside of one business day

Support Cost

  • Customers with Software Asset Management (SAM) plan coverage on their BASIS and AddonSoftware licenses pay no additional cost for support
     
  • If the customer has no SAM coverage on-
    1. An AddonSoftware license, then application technical support is available for $200 per incident (non-discountable) 
    2. Either the BASIS or the AddonSoftware license, then application, interpreter, and license technical support is available for $100 per incident (non-discountable)

Tracking System

  • Requests are entered into the Technical Support Call Tracking System and assigned an identification number

  • AddonSoftware Technical Support follows all call tracking system entries through to final resolution

Copyright

Copyright AddonSoftware®
All rights reserved.
5901 Jefferson St NE
Albuquerque,NM 87109 USA

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Contacts

Sales, Service, and
Business Development Inquiries:
   505.938.6131 U.S. & Canada
   sales@addonsoftware.com